- Hardware Items $0 – $99.99 – $20 flat rate
- $100-$1999.99 – $195 flat rate
- $2000 and up – Free Shipping
(All shipping rates apply only to the continental USA)
Receiving Your Shipment
As soon as your order leaves our warehouse we will email you you’re tracking number. When we ship your order, it will arrive on a pallet delivered by a commercial LTL carrier. The trucks are usually semis / tractor trailers / full size 18 wheelers. If you need residential delivery, we recommend having some help onsite when your shipment arrives. The freight company will call you a day or so before they deliver to schedule a time to deliver. The pallets of kennels can be unwrapped on the truck and each kennel panel can then be easily lifted off the truck. Please count all parts in on the day your order is received. If there is a discrepancy you must let us know within 48 hours so a freight claim can be filed with the company.
If your order is in stock, it will usually ship within 1 to 2 days from when we receive payment. While we don’t guarantee a specific ship date due to workload and material availability, we will give you our best estimate. Feel free to call us for an update on your order.
The estimated transit time for your shipment varies on where you are located. Some shipments will arrive by the next day and some may take 5 to 10 days. Delivery dates are not guaranteed by the freight carriers and they can sometimes vary a few days. Feel free to call us for assistance with tracking your shipment.
While most of our shipments arrive in good condition, if you do have damage you must note it on the paperwork when you sign for your shipment. If you do not note the damage, we will not be able to open a claim with the carrier. Please keep the damaged part but do not discard the damaged item because the carrier may want to inspect it. We will also need you to send us pictures of the damage via email to assist in the claims process. We will send replacement parts as soon as we have all the information to file a claim with the carrier.
Cancelled orders are subject to a 25% restocking fee on all items. Shipping fees are not refundable. Buyers are responsible for all return freight costs. Shipping dates are not guaranteed. Freight transit times and delivery dates are not guaranteed.